Returns, Payment & Privacy
Return Policy:
On the rare occasion there is a problem with your order from my end (i.e. faulty product or incorrect item sent), please get in touch and I would be happy to work with you to fix the issue!
If you are unhappy with your order, I will accept returns for items under the following categories:
Jewelry (excluding earrings)
Pocket Lockets
Fine Art Prints
Figurines
Sculptures and original paintings are excluded due to their fragile nature during return shipments.
Please email [email protected] with your return information. The returned item(s) must be in their original condition for a refund. The refund will be sent to your PayPal account within three business days. Only the purchase price will be refunded. All shipping costs must be paid for by the buyer.
PayPal no longer refunds the transaction value fee to my account during order cancellations. This fee will be deducted from the purchase price refund.
I recommend purchasing insurance with your order if you are concerned about issues with transit. I will plan and wrap your order with as much care and thought of safety for the shipment process as possible, but accidents and rough handling can happen, particularly during the occasional international custom inspection. Once the parcel is in the hands of the postal workers, it is no longer in my control, therefore, I cannot be responsible for any breakages. I will, however, be more than happy to help repair any possible damage in any way I can, as well as work with USPS for your reimbursement of the value of the item, if you had purchased insurance.
If your order was damaged during shipment and you have purchased insurance, please let me know and you will be reimbursed from USPS, the shipping carrier. Please send me your first and last name, shipping address, order number, and an image of the broken item for me to forward to USPS.
If you have placed an order and would like to purchase insurance to protect your order, you can read more about insurance here.
Wholesale orders and commissions cannot be returned due to their unique nature, unless a mishap occurred from my end.
Payment:
You can checkout through PayPal with all major cards. If you would like to pay through PayPal but do not own an account with them you can choose 'New to PayPal' at checkout and simply pay with a Credit/Debit card as a guest, without needing a PayPal account. If you are unable to pay with PayPal due to past issues or your country does not accept PayPal, please let me know and we can work something out.
Privacy & Safety:
All data entered is safely secured by SSL technology. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.i. to ship an order.
On the rare occasion there is a problem with your order from my end (i.e. faulty product or incorrect item sent), please get in touch and I would be happy to work with you to fix the issue!
If you are unhappy with your order, I will accept returns for items under the following categories:
Jewelry (excluding earrings)
Pocket Lockets
Fine Art Prints
Figurines
Sculptures and original paintings are excluded due to their fragile nature during return shipments.
Please email [email protected] with your return information. The returned item(s) must be in their original condition for a refund. The refund will be sent to your PayPal account within three business days. Only the purchase price will be refunded. All shipping costs must be paid for by the buyer.
PayPal no longer refunds the transaction value fee to my account during order cancellations. This fee will be deducted from the purchase price refund.
I recommend purchasing insurance with your order if you are concerned about issues with transit. I will plan and wrap your order with as much care and thought of safety for the shipment process as possible, but accidents and rough handling can happen, particularly during the occasional international custom inspection. Once the parcel is in the hands of the postal workers, it is no longer in my control, therefore, I cannot be responsible for any breakages. I will, however, be more than happy to help repair any possible damage in any way I can, as well as work with USPS for your reimbursement of the value of the item, if you had purchased insurance.
If your order was damaged during shipment and you have purchased insurance, please let me know and you will be reimbursed from USPS, the shipping carrier. Please send me your first and last name, shipping address, order number, and an image of the broken item for me to forward to USPS.
If you have placed an order and would like to purchase insurance to protect your order, you can read more about insurance here.
Wholesale orders and commissions cannot be returned due to their unique nature, unless a mishap occurred from my end.
Payment:
You can checkout through PayPal with all major cards. If you would like to pay through PayPal but do not own an account with them you can choose 'New to PayPal' at checkout and simply pay with a Credit/Debit card as a guest, without needing a PayPal account. If you are unable to pay with PayPal due to past issues or your country does not accept PayPal, please let me know and we can work something out.
Privacy & Safety:
All data entered is safely secured by SSL technology. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.i. to ship an order.
